Amazon apologies the customer for sending earplugs into 2 feet long cardboard box

A musician customer was surprised when he opened the 2-foot-long cardboard box and found that the two tiny earplugs were dispatched into these boxes. The musician has ordered and purchased these two tiny earplugs for online shoppers. He was amazed that the electronics giant had put the two earplugs measuring 2 cm into the two-foot-long cardboard boxes. He asked and held Amazon accountable for this ridiculousness.

Richard, who is a musician and wants to get the earplugs, has placed an order at Amazon to acquire the two tiny ones, measuring about 2cm long, to his home address. After one day, he was shocked to see the 2-foot-long cardboard box lying in front of his house. He very consciously opened the cardboard box and then found that the earplugs were packed in one corner of the cardboard box. He wondered why the electronic giants had packed these tiny articles into a big packaging box. Even the small envelope was enough to pack the tiny earplugs.

Amazon is the USA’s largest electronic commerce business. Through e-commerce, customers are purchasing every type of product that they want and getting it at their doorsteps without physically visiting the market.

Richard, after getting the earplugs, has written to Amazon about why they have packed the tiny earplugs into the cardboard boxes. Amazon has also conceded that they have made a mistake, and it is too excessive to pack the tiny thing into the long cardboard box.

Amazon tendered an apology to the customers by saying that it needed a small amount of packaging for earplugs. It was written to the customers saying sorry to see this. That is excessive.

For this action, Amazon has been constantly criticized for the unnecessary packaging of small and tiny items. They have ridiculed the Amazon for this nonsensical action.

In March, Amazon was also ridiculed by women who went for a bottle of nail polish in a box big enough to suit both her feet.

In addition to this, another customer complained that he was confused after getting eight separate boxes when he placed an order of 8 clipboards.

An Amazon representative said that we are trying our best to improve the sustainability of packaging across the supply chain process in the USA. They said that in this regard, the feedback of the customers is helping us to make more improvements in our packaging styles and designs.

We are pursuing a multi-pronged strategy to reform the packaging issues in e-commerce. For this, we are employing multi-year waste reduction initiatives and e-commerce-ready packaging. In addition to it, we are also pursuing Amazon's frustration-free packaging to promote 100% recyclable packaging and to ship products. We are leaving no stone unturned to improve the communication level between the customers and Amazon. We can reduce the conflict regarding packaging between the customers and the business by improving communication.

We will also hold our employees accountable who are making these kinds of mistakes in the packaging of products. 

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